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A 'Pending' status on your ModCloth purchase simply means that our system successfully received your order and it's being fulfilled. We process orders as they are received by our system (unless expedited shipping is selected--ASAP and Express orders go out next-business day if the order is placed after 10am EST). Once your order leaves our Fulfillment Center, we’ll email you a tracking number, and your order status will change to ‘Shipped.’ That means it’s heading your way!
Still not sure, or need to know more? Call us at (888) 495-9699, <a href="https://help.modcloth.com/CustomercareHelp" target="_blank">submit a request</a>, or <a href="javascript:void(0)" target="_top" id="liveagent_button_online2">Live Chat</a> with us. We're always happy to help!

My order status says 'Pending.' What does that mean?

What is ModCloth's International Return Policy?

<table><tbody><tr><td>Returns must be sent back within 60 days of your order ship date. Use the prepaid shipping label to ship your items back to us at a flat rate cost of $10 USD. We do not offer exchanges or store credit for non-U.S. orders at this time. International returns are now easier with ModCloth! Follow these easy steps to get your return initiated. 1. Go to your <a href="http://modcloth.com/account" target="_blank">ModCloth account</a>, and start the return process by clicking Start Return on your order. For guest customers, go to <a href="https://web.global-e.com/returns/portal/mZ7V" target="_blank">https://web.global-e.com/returns/portal/mZ7V</a> and enter your order number. 2. You will be redirected to the Global-e portal where you’ll be asked to enter your order number and email address. 3. Complete the online return form and mail your items back to us with the prepaid shipping label. You can drop off your return package at any DHL location. Non-U.S. returns cost a flat rate of $10 USD. Once we receive and process your request, our returns team will notify you via email!</td></tr></tbody></table>

International Returns Policy

My Account FAQs

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U.S. Shipping & Returns

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<table><tbody><tr><td>How long does it take for my order to ship?
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care at 888-495-9699 for help in choosing the right shipping method to get it there on time! For Contiguous US: All expedited (Express and ASAP) orders must be received by 10 a.m. EST to ship that day. If received after 10 a.m., such orders will ship the following business day, Monday-Friday (excluding holidays), as FedEx does not deliver expedited orders on weekends. For Non-Contiguous US: Savvy Saver: Delivered by USPS, in partnership with FedEx. After your order is processed, transit time typically 10 to 14 business days, with delivery Monday-Saturday. USPS Express: After your order is processed, transit time is 3-5 business days. For APO/FPO addresses, we have one flat rate shipping option: Priority Mail: Via USPS. After your order is processed, transit time is typically 7 to 10 business days. For Outlying US Territories: USPS: After your order is processed, transit time is typically 7 to 10 business days. FREE for orders over $75, or a $7.99 flat rate for orders under $75. If your order qualifies, this option will automatically show up in the checkout process. $13.99 USPS Express: After your order is processed, transit time is typically 3-5 business days. There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these situations, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically refund your original form of payment!</td></tr></tbody></table>

Domestic Shipping Information

<table><tbody><tr><td>Once we create your tracking number, it can take some time for USPS or FedEx to update the information in their systems. We suggest waiting a day and trying the number again. Please remember, our shippers don’t pick up orders from us on weekends, so even if you’ve received a tracking number on a Saturday or Sunday, the shipper will not have possession of that package until the next business day.
Please note: international orders that ship with USPS First-Class Mail International do not have tracking information available. </td></tr></tbody></table>

Domestic Tracking Errors

U.S. SHIPPING & RETURNS

To Our ModFamily, Holiday 2020 Exchange & Return Policy Purchases made November 1, 2020 - December 31, 2020 will be eligible for return to original payment method or store credit with $5 bonus until January 31st, 2021. Items purchased November 1, 2020 - December 31, 2020 can be exchanged until February 28th 2021 Please reach out to Customer Care with any questions <a target="_blank" data-stringify-link="tel:8884959699" delay="150" data-sk="tooltip_parent" href="tel:8884959699" rel="noopener noreferrer">888-495-9699</a>
 Did something from your order just not work out for you? No problem! All returns are free of charge for our domestic customers. We travel all around the globe to find unique styles we hope you'll love, but we know that finding just the right fit for you can sometimes be tough. That's why we offer easy returns and exchanges.
U.S. Customers: - Exchange Love it, but need a different size or color, or pattern? No problem! Exchange requests must be received within 60 days of the original order date. Exchanges are always free! PLEASE NOTE: Creating an exchange on our site does not guarantee inventory is held for exchanges; there is a possibility that inventory will sell out. Please contact Customer Care for alternative options at 888-495-9699 - Returns Returns must be received within 30 days from the day your order shipped to be eligible for a refund back to your original payment method. You also have the option of receiving a store credit + $5 bonus that you can use towards finding something you love. Returns received 31-60 days from the day your order shipped will be refunded in store credit only. EFFECTIVE August 1, 2020 - Hang tag must be attached to garment to make a return. Returning a gift? Reach out to our Customer Care team at 888-495-9699 and they'll be able to get you squared away! Our US Returns & Exchanges Policy
The following policy applies to domestic orders only. 
<a href="http://help.modcloth.com/Knowledge_Base_Article?descId=ka07F000000IAzWQAW&knowledgeType=InternationalCustomers" target="_self">Read International Returns Info »</a><h3 data-children-count="0">Items Not Eligible for Refund or Store Credit:</h3><ol data-children-count="0"><li>Items marked as final sale.</li><li>Free gifts or promotional items with retail value.</li><li>Returns received in damaged/worn condition.</li><li>Returns received after 60 days of the original order shipment date.</li><li>Shipping charges, except in cases where we have made a shipping error.</li><li>Cosmetics</li><li>Items without hang tag - effective August 1, 2020</li></ol><h3 data-children-count="0"> Packaging Requirements:</h3><ol data-children-count="0"><li>Swimwear: Must be returned with hygienic liner intact. If swimsuit is reversible, both liners must be intact to be accepted for a return. Any swimwear received without the hygienic liner (both for reversible swimwear) will receive no refund or store credit. </li><li>Shoes: Must be returned with original shoebox. Please place it inside a larger packing box. Shoes returned with postage stickers on the original shoebox are non-refundable and will receive no refund or store credit.</li><li>Non-Apparel Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.</li><li>Effective August 1, 2020: Hang tag must be attached to garment to return.</li></ol><h3 data-children-count="0">APO/FPO & US Territories:</h3>
Give us a call at 888-495-9699. We'll gladly guide you through the returns process!<h3 data-children-count="0"> </h3> <h1 data-children-count="0">Start your return by logging into your account <a href="http://www.modcloth.com/" target="_blank">here</a>!</h1>

What's your Domestic Return & Exchange Policy?

<h3 data-children-count="0">Domestic Returns</h3>
If you're using a return shipping label generated from your ModCloth account, you can return your package at any Fedex location. - Take your package to a local FedEx office. Find locations <a href="http://www.fedex.com/locate/" target="_blank">here.</a> - We do not recommend leaving your package in a drop box. This often requires a significant amount of delivery time, which could cause additional delays in processing your return. 
If you're sending your package back to us via your shipping method of choice or one of our International customers, please mail returns to: ModCloth Returns 2250 Roswell Drive Pittsburgh, PA 15205
Click <a href="https://help.modcloth.com/Knowledge_Base_Article?descId=ka07F000000mcHIQAY&knowledgeType=USshipping" target="_self">here</a><a href="http://help.modcloth.com/Knowledge_Base_Article?descId=ka07F000000IB13QAG&knowledgeType=USshipping" target="_self"> </a>for more info about returns and exchanges.
Please not that if you'd like an exchange for an item in your order, you must generate and use your return shipping label within your ModCloth account.

Where should I send my return?

We've changed the way you receive your free return shipping label! It is now provided to you in your original order shipment. If you have misplaced or need a new return shipping label, Guest or Registered Customers can follow the steps below to get your PDF version to print (or save for later!).Returning an item? Simply follow the step-by-step instructions on the form and include it with your returned items. Be sure to include your refund method and return reason code!Exchanging an item? Go to <a href="https://www.modcloth.com/on/demandware.store/Sites-modcloth-Site/default/Order-CheckStatus" target="_blank">order lookup</a> and enter your order number and email address. As a Registered Customer, you can also log in and navigate to your order history. From there, select the order you wish to exchange and click on 'Exchange an Item'. Simply follow the steps to create your exchange order, pack up the items to be sent back and apply the return shipping label to the outside of your box!Returning a gift? Reach out to our Customer Care team at 888-495-9699.
*Are you one of our Alaskan/Hawaiian customers? If so, reach out to our Customer Care team at 888-495-9699 and we'll get you squared away in no time! 
Start your exchange by looking up your order <a href="https://www.modcloth.com/on/demandware.store/Sites-modcloth-Site/default/Order-CheckStatus" target="_blank">here</a>!

How do I generate a free return shipping label?

U.S. Returns & Exchanges

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We love our International customers and want to continue spreading the ModLove throughout the world! Here is a list of all of the countries we currently are able to ship to: Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Canada, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Channel Islands, Chile, China, Colombia, Costa Rica, Croatia, Republic of Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Grenada, Greece, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Hungary, Holy See (Vatican City State), Honduras, Hong Kong, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Lichtenstein, Lithuania, Luxembourg, Malta, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherland Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Northern Ireland, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Vincent and Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, Sudan, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Turkmenistan, Uganda, UK, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands (British), Yemen, Zambia

What countries do you ship to?

<table><tbody><tr><td>With international shipping options, ModCloth is on top of the world! Our global community is always growing, so we're happy to be able to ship unique items from independent designers and vintage-inspired clothing to many countries worldwide. Dreaming of dresses, shopping for shoes, or craving cute, retro clothing? We offer multiple shipping options for international orders, so we've got you covered. Read all about it! How long does it take for my order to ship and arrive? We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time! Once your order is shipped, your transit time will vary depending on your shipping option, destination country, and the customs process for your country. Please see more details below. What are your international shipping options? We have two! Standard - our most affordable & most popular option: Delivery typically takes between 7-21 days once shipped from our fulfillment center, some locations can take longer, up to 60 days. Express Shipping - our fastest shipping option! Delivery typically takes between 3-10* business days once shipped from our fulfillment center. Expected Delivery in: · About 3-5 business days to Canada · About 5-7 business days to Europe and Latin America · About 7-9 business days to Asia and Africa · *Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time. This shipping option does include tracking information, which we will email to you once your order is on its way! 
Still not sure, or need to know more? Call us at (888) 495-9699, <a href="https://help.modcloth.com/" target="_blank">submit a request</a>, or <a href="javascript:void(0)" target="_top" id="liveagent_button_online2">Live Chat</a> with us. </td></tr></tbody></table>

International Shipping Options

We are so excited to be working with our new cross-boarder solution, Global-e! They will be bringing ease to the international shopping experience with benefits like shopping in your local currency! Global-e also offers more than 30 methods of payment! However, we are no longer able to support the use of Gift Cards/Store Credit for International Customers.If you currently have a Gift Card or a Store Credit that is unused please reach out to our Customer Care team and we would be happy to help!

International Gift Cards and Store Credit

Questions about taxes, duties, and fees? Take a look below! Please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the US. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities. For certain shipping destination countries you may be offered to the option to pre-pay such duties and taxes. Any shipping methods that support pre-payment will be marked as such during checkout, so you can easily identify them. Should you choose to use this option and prepay duties and taxes as part of your checkout process, you will be provided with a guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). All taxes are set by the shipping destination country and therefore may vary from country to country. Any taxes and duties collected are paid to the destination country's’ Customs Authority. Return of any merchandise will not result in a refund of those taxes or duties. You will need to contact your local Customs Authority for information on tax reimbursement.

Customs Questions

<table><tbody><tr><td>When entering your address, please select your country from the drop down box first, then wait just a moment while the regions list automatically populates with the corresponding options for your country.
If it's your first time placing an order, it might also be helpful to put in your billing and shipping addresses in the dashboard of your ModCloth account, under "My Info," before even attempting the checkout process.</td></tr></tbody></table>

How do I get my province or state populated at checkout?

INTERNATIONAL INFO

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International Info

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Monday - Friday   9:00 am - 8:00 pm ET Saturday - 10:00 am - 6:00 pm ET Sunday - Closed

Main Page

Modcloth Label Size Chart

My Measurement Guide

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Bra Size Chart

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We’ve Updated Our Sizing!
ModCloth is made for you. As such, it should be made to fit you perfectly. After hearing from our customers that our fit ran too small, we’ve decided to increase the measurements of our ModCloth designed styles across each size for a roomier fit. 
What Size Am I Now?
- If our fit was too snug before, order the same size. 
- If our fit was too roomy or you’re between sizes, order a size down.
- Use our updated Size Chart to find the size that’s perfect for you! How Do I Use the Updated Size Chart?
If you know your measurements, or the size you usually wear, you can use our updated Size Chart! Just look for your measurements, and line them up with the corresponding ModCloth size in the column to the left. 

Since our styles come from many unique designers, please keep in mind that each item may fit a little differently. The cut and composition can also affect the way it fits on your body. The Details section on each product’s page will let you know how long the item is, how much stretch it has, and other important fit details. 

Still not sure, or need to know more? Call us at (888) 495-9699

What size am I? How do I use the size chart?

Determining Your Size:<img data-image="5ei42cn7xwpg" src="https://images.contentstack.io/v3/assets/blt5a89ce5a29629037/blt789344b2cbce1c41/5f91cda4f9d3bf27fac3e69a/measure_01.png" data-sys-asset-uid="blt789344b2cbce1c41" alt="measure_01.png">

Designed by ModCloth Size Chart: Updated 8/1/2020<img data-image="kh0ct2qhbsvs" src="https://images.contentstack.io/v3/assets/blt5a89ce5a29629037/bltd75ac3ce64c47477/5f91cdbe6ffd1b42dc42e2b6/measure_02.jpeg" data-sys-asset-uid="bltd75ac3ce64c47477" alt="measure_02.jpeg">
Clothing Size Chart:<img data-image="hukkultxu1e0" src="https://images.contentstack.io/v3/assets/blt5a89ce5a29629037/blt6cec73bf323bcacd/5f91cde6a50ed742e7fced5c/measure_03.png" data-sys-asset-uid="blt6cec73bf323bcacd" alt="measure_03.png">
 
Shoe Size Chart:<img data-image="k67aruu0vydb" src="https://images.contentstack.io/v3/assets/blt5a89ce5a29629037/bltdc22fe4894ed381d/5f91ce143f5233264207a6c3/Screen_Shot_2016-11-29_at_10.56.11_AM.png" data-sys-asset-uid="bltdc22fe4894ed381d" alt="Screen_Shot_2016-11-29_at_10.56.11_AM.png">

SIZING QUESTIONS

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Our <a href="http://www.modcloth.com/modstylists" target="_blank">ModStylists</a>(R) can help you with that! They are at your service daily, and their specialties include:<ul data-children-count="0"><li>Styling a particular piece - How to wear it, with what to pair it</li><li>Picking the perfect outfit for a big event</li><li>Crafting lovely looks around hard-to-style pieces</li><li>Sussing out the season's hottest trends</li><li>Finding awesome items in just the right size</li><li>Choosing the perfect gifts</li></ul>
Still not sure, or need to know more? Call us at (888) 495-9699, <a href="https://help.modcloth.com/CustomercareHelp" target="_blank">submit a request</a>, or <a href="javascript:void(0)" target="_blank" id="liveagent_button_online2">Live Chat</a> with us. We're happy to give you a hand1!

Can you give me styling suggestions for an item I bought or love?

While we do offer some genuine leather items, the majority of the shoes, bags, and other leather-like products on the site are actually composed of man-made materials. You can click “Show more details” on any product page to expand the Details box where we’ve listed the item’s composition for you. You can also search the term vegan to find a collection of the man-made items we carry.
Still not sure, or need to know more? Call us at (888) 495-9699, <a href="https://help.modcloth.com/CustomercareHelp" target="_blank">submit a request</a>, or <a href="javascript:void(0)" target="_top" id="liveagent_button_online2">Live Chat</a> with us. We're here 7 days a week to give you a hand!

Do you have any vegan or non-leather items? How do I find them?

ModCloth loves animals, and the humane and ethical treatment of them is extremely important to us. Therefore, you’ll only see real fur on the occasional vintage piece—something we’ve bought second, third, or even fourth hand from a flea market or estate sale. New items only feature faux-fur, and the composition is included in the Details section on each product’s page.
Still not sure, or need to know more? Call us at (888) 495-9699, <a href="https://help.modcloth.com/CustomercareHelp" target="_blank">submit a request</a>, or <a href="javascript:void(0)" target="_top" id="liveagent_button_online2">Live Chat</a> with us. We're here 7 days a week to give you a hand!

Does ModCloth use real fur in its products?

PRODUCT QUESTIONS

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Sizing & Products

My Account & Orders

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Community & Contests

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Sometimes you need a little outfit advice. Our talented team of ModStylists are at your service! From bridal fittings to wardrobe reboots, they offer dedicated styling help that’s fast, friendly, & totally free.