Customs Questions

Questions about taxes, duties, and fees? Take a look below!


Please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the US. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.

For certain shipping destination countries you may be offered to the option to pre-pay such duties and taxes. Any shipping methods that support pre-payment will be marked as such during checkout, so you can easily identify them. Should you choose to use this option and prepay duties and taxes as part of your checkout process, you will be provided with a guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

All taxes are set by the shipping destination country and therefore may vary from country to country.

Any taxes and duties collected are paid to the destination country's’ Customs Authority. Return of any merchandise will not result in a refund of those taxes or duties. You will need to contact your local Customs Authority for information on tax reimbursement.