How do I generate a free return shipping label?

Need to make a return? We provide prepaid FedEx return labels for your convenience, which can be obtained via email after initiating your return online.

Returning an item? Simply click the "Return an item" button and follow the prompts to select the items coming back to us, along with a reason for the return. The site will present you with your refund options for your return items, and once submitted you should receive a FedEx return label via email. The return labels come from noreply@fedex.com with the subject line "Your return shipping label from ModCloth is ready". ​

Exchanging an item for a different size, color, or pattern? Simply click on 'Exchange an Item' and follow the prompts to select the items coming back to us, along with the reason for exchange. Once your exchange request has been submitted, you should receive a FedEx return label via email. The return labels come from noreply@fedex.com with the subject line 'Your return shipping label from ModCloth is ready".  Please note: requesting an exchange on our site does not guarantee inventory is held for exchanges; there is a possibility that inventory will sell out. Please contact Customer Care for alternative options at 888-495-9699.

Returning a gift? Reach out to our Customer Care team at 888-495-9699 and we'd be glad to help! 

Located in the non-contiguous US? If so, reach out to our Customer Care team at 888-495-9699 and we'll get you squared away in no time!