International Returns Policy
Returns must be sent back within 60 days of your order ship date to be eligible for a refund. We do not offer exchanges or store credit for non-U.S. orders at this time.
To initiate an international return, enter your order number and email address here. Depending on your location, you may have two options for your return label type:
- Standard return: provides a pre-addressed shipping label but can be used with your desired shipper. We recommend purchasing a shipping method with tracking, as ModCloth cannot be held responsible for lost packages that are not able to be tracked.
- Express return: provides a pre-paid, pre-addressed shipping label to be used at DHL only. Once your return is received and processed, a flat return shipping fee of $10 USD will be deducted from your refund amount.
Upon receipt of your return, it takes our Returns Team about 5-7 business days to process your items. Once your return is completed, you will be notified via email with the details.