Returns must be sent back within 60 days of your order ship date. Use the prepaid shipping label to ship your items back to us at a flat rate cost of $10 USD. We do not offer exchanges or store credit for non-U.S. orders at this time.
International returns are now easier with ModCloth! Follow these easy steps to get your return initiated.
1. Go to your ModCloth account, and start the return process by clicking Start Return on your order. For guest customers, go to https://web.global-e.com/returns/portal/mZ7V and enter your order number.
2. You will be redirected to the Global-e portal where you’ll be asked to enter your order number and email address.
3. Complete the online return form and mail your items back to us with the prepaid shipping label. You can drop off your return package at any DHL location. Non-U.S. returns cost a flat rate of $10 USD.
Once we receive and process your request, our returns team will notify you via email!