My order status is “Cancelled,” but I didn’t cancel it. What happened?

Occasionally, we have to cancel orders due to unforeseen payment or processing issues. Rest assured, we will always email you if we run into a situation that requires us to cancel your order.

Still not sure, or need to know more? Call us at (888) 495-9699, email, or start a chat from any main page on our website. We're always happy to help!