My order status is “Returned,” but I haven’t returned anything. What happened?

No need to worry! Because we use the same system to process reshipments, refunds, and returns, any of these adjustments will cause your status to change to “Returned.”

If you see a refund of funds to your payment method that you did not expect, please contact Customer Care for more assistance.

Still not sure, or need to know more? Call us at (888) 495-9699, submit a request, or Live Chat with us. We're always happy to help!